Boeing CEO on third-quarter earnings: ‘Trust in our company has eroded’

Boeing CEO Kelly Ortberg said Wednesday that “trust in our company has eroded” and laid out a plan for the aerospace giant to regain a leadership position in the industry while addressing its financial challenges.

Ortberg, who was appointed as Boeing’s CEO in late July, faces an ongoing strike by Boeing machinists that has impacted production along with a loss of confidence stemming from a series of incidents like the midair blowout of a 737 Max 9 door panel in January. The company’s balance sheet is also in decline and the company is looking to prevent its credit rating from being downgraded to “junk” status.

He said in his prepared remarks that the company is “saddled with too much debt” and that trust in Boeing has been undermined because of “serious lapses in our performance across the company which have disappointed many of our customers.”

Ortberg explained that Boeing needs to right the ship and that will require a “fundamental culture change” along with steps to stabilize the business and improved execution discipline on the company’s new platforms.

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Boeing is facing an ongoing strike as well as heightened regulatory scrutiny, eroding trust from consumers and financial headwinds. (GIUSEPPE CACACE/AFP via Getty Images) / Getty Images)

“Our leaders, from me on down, need to be closely integrated with our business and the people who are doing the design and production of our products. We need to be on the factory floors, in the back shops, and in our engineering labs,” Ortberg said. “We need to know what’s going on, not only with our products, but with our people. And most importantly, we need to prevent the festering of issues and work better together to identify, fix, and understand root cause.”

He said that he has introduced a more detailed business cadence to ensure that happens and that the culture change “has to be more than the poster on the wall” and that Boeing’s redefined values “will be used to hold leaders accountable in how they lead our teams in delivering safe, high-quality products and services to our customers.”

Ortberg explained that stabilizing Boeing’s business “has been central to my focus since starting the job in August” and that they have “some really big rocks that we need to get behind us to move the company forward.”

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The International Association of Machinists is weighing a new offer from Boeing that could end the strike. (JORDAN GALE/AFP via Getty Images / Getty Images)

He said that ending the strike by the IAM is the first and foremost priority and that Boeing has been “feverishly working to find a solution” that works for Boeing and its workers, and that he’s “very hopeful that the…