DHS blasts Hilton Hotels over canceled hotel reservation
Department of Homeland Security Secretary Kristi Noem speaks during a news conference at the Wilshire Federal Building in Los Angeles, June 12, 2025.
Patrick T. Fallon | Afp | Getty Images
The Department of Homeland Security on Monday blasted Hilton Hotels, saying that DHS officers had a reservation abruptly canceled by a Minneapolis hotel because of their work on immigration enforcement.
The price of Hilton shares dipped by around 2% after the criticism by DHS in a social media post.
“NO ROOM AT THE INN!,” DHS said on its X social media account.
“HiltonHotels has launched a coordinated campaign in Minneapolis to REFUSE service to DHS law enforcement,” the tweet said.
“When officers attempted to book rooms using official government emails and rates, Hilton Hotels maliciously CANCELLED their reservations,” DHS said. “This is UNACCEPTABLE. Why is Hilton Hotels siding with murderers and rapists to deliberately undermine and impede DHS law enforcement from their mission to enforce our nation’s immigration laws?”
Immigrations, Customs, and Enforcement officers question a man’s status on Lake Street near a Somali mall called the Karmel Mall in Minnesota, United States on December 10, 2025.
Christopher Juhn | Anadolu | Getty Images
The tweet included a screengrab of two apparent emails from a Hilton.com address, with the subject line: “Upcoming reservation.”
The email said, “We have noticed an influx of GOV reservations made today that have been for DHS, and we are not allowing any ICE or immigration agents to stay at our property,” the message said. “If you are with DHS or immigration, let us know as we will have to cancel your reservation.”
“Please pass on this info to your coworkers that we are not allowing any immigration agents to house on our property,” the email said.
The subsequent email said: “After further investigation online, we have found information about immigration work connected with your name and we will be cancelling your upcoming reservation.”
The location of the Hilton property that DHS said had canceled the reservation was not revealed by the department.
Hilton, in a statement from a spokesperson, said, “This hotel is independently owned and operated, and these actions were not reflective of Hilton values.”
“We have been in direct contact with the hotel, and they have apologized for the actions of their team, which was not in keeping with their policies. They have taken immediate action to resolve this matter and are contacting impacted guests to ensure they are accommodated. Hilton’s position is clear: Our properties are open to everyone and we do not tolerate any form of discrimination,” the statement read.
Most of the more than 9,000 properties affiliated with Hilton and its brands are operated by franchisees.
Everpeak Hospitality, the company that operates the Hilton-branded hotel in question, also released a statement.
“Everpeak Hospitality has moved swiftly to address this matter as it was inconsistent…
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