Tap-to-pay fraud fuels organized retail crime, police say

When a man in a black Air Jordan T-shirt walked up to a self-checkout kiosk at a Louisiana Lowe’s last spring, he looked like any other customer.

Over the course of about seven minutes, he methodically rang up different gift cards for $95 each, using his phone to tap-to-pay for each card as a red-vested associate circled nearby, surveillance video showed.

Unknown to the employee, the man was part of a sprawling Chinese crime ring, using stolen credit cards to buy the gift cards while a Southeast Asian scam compound coached him through each transaction through the wireless headphones in his ears, police say. 

“We know that there are hundreds of individuals at any one time doing this across the country,” said Adam Parks, an assistant special agent in charge with U.S. Homeland Security Investigations, who investigated the case. “Even though you think that’s $95 every transaction, that adds up to a lot of money.”

After the man left the hardware store, he purchased more gift cards with stolen credit card information at other retailers only to return to the original Lowe’s the same day to repeat the act, Parks said. He was not arrested and is still a suspect, he added. Lowe’s didn’t respond to repeated requests for comment from CNBC. 

While credit card theft and fraud isn’t new, with the proliferation of tap-to-pay and growing use of retail apps, these digital thefts are shaping the next wave of organized retail crime and earning Chinese gangs as much as $1 billion annually, police said. Unlike typical retail theft operations — where criminals clear out shelves in big box stores and resell merchandise piece by piece on online marketplaces — the crimes can be carried out right under a store employee’s nose or from a computer anywhere in the world.

“It’s very low risk for the bad actors,” said Scott Glenn, vice president of asset protection at The Home Depot. “It’s not the same thing as walking into a Home Depot, filling up a cart full of power tools, and then walking out. It’s just not as visible, it’s not as obvious to what’s happening out there and so it’s become a more preferred method over the last several years.” 

Fraudsters have selected retailers as their targets because their platforms carry sensitive information such as stored credit cards and personal data but they do not have the same level of security as banks, according to industry experts and law enforcement. 

There’s no firm data on how much retailers are losing from digital forms of retail crime, but CNBC found around a dozen criminal cases across the country affecting a wide variety of retailers that police said involve a combination of organized groups and low-level fraudsters.

The…